Showing posts with label Forecasting. Show all posts
Showing posts with label Forecasting. Show all posts
Wednesday, 26 August 2020
Sunday, 2 August 2020
Introduction to Simple Forecasting Methods in Excel
Vinay Vasudevan
August 02, 2020
Forecasting is one of the most important aspects in business. We use the techniques to anticipate the future. In business, the forecasting i...
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Sunday, 26 July 2020
Contact Center Basic Forecasting Building Blocks
Doug Casterton
July 26, 2020
The basic building blocks of a systematic forecasting approach (Systematic: Components of the time series with consistency or recurrence ...
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Saturday, 18 July 2020
WFM considerations when launching new customer support channels
Doug Casterton
July 18, 2020
The contact center has already evolved from the humble call center, as more channels of communication became commonplace. With the meteoric...
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Friday, 3 July 2020
Sunday, 21 June 2020
Chat Forecasting: Concurrent AHT
Doug Casterton
June 21, 2020
This is Re-Poste from Marlon Martinez - original post can be found here “How to plan for Web Chat in a call center 101" Let’s st...
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Monday, 1 June 2020
Reflections on demand management (Part 2)
Doug Casterton
June 01, 2020
The following article was originally written by Gabriel Pizarro Garcia in Spanish on the WFManagement sister blog – CLCIK HERE TO READ TH...
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