I had the pleasure of speaking to callcentrehelper.com about boosting forecast accuracy, designing shift patterns and the personal qualities that make-up a really great contact centre planner. Click through below for option to listen to this, as well as transcript if you would prefer.
Podcast - Resource Planning Advice to Boost Efficiency and Engagement
The Contact Centre Podcast: Series 4 Episode 4 Doug Casterton, a Senior WFM Manager, shares some key pieces of advice, which he has learned through great experience, in how to increase resource planning efficiency and employee engagement. In our conversation, [&hellip.
