The Dreaded Camel Hump 🐫
Doug Casterton
June 29, 2020
This is Re-Poste from Marlon Martinez - original post can be found here “How to plan for Web Chat in a call center 101" Hello wo...
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Showing posts with label Tips. Show all posts
Showing posts with label Tips. Show all posts
Monday, 29 June 2020
Monday, 27 April 2020
Podcast - Resource Planning Advice to Boost Efficiency and Engagement
Doug Casterton
April 27, 2020
I had the pleasure of speaking to callcentrehelper.com about boosting forecast accuracy, designing shift patterns and the personal q...
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Wednesday, 8 January 2020
50 MORE Expert WFM Tips - PART B
Doug Casterton
January 08, 2020
Here is link to 50 WFM Tips Part A . 50 MORE Expert Tips to Improve Contact Centre WFM After Doug Casterton, a senior workforce mana...
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Saturday, 30 November 2019
50 Expert Tips to Improve Contact Centre WFM - PART A
Doug Casterton
November 30, 2019
Here is link to 50 WFM Tips Part B . 50 Expert Tips to Improve Contact Centre WFM Doug Casterton, a Senior Workforce Management (WF...
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Sunday, 10 November 2019
Should a WFM team communicate directly to agents?
Doug Casterton
November 10, 2019
Below is an interesting extract taken from the WFManagement Telegram community group - if you have an interest in Workforce Management a...
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Monday, 7 October 2019
In demand holiday periods how do you handle them?
Doug Casterton
October 07, 2019
It seems that these days we think and talk about the Xmas and New Year festive period earlier & earlier on in the year. For many it i...
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